Resell with Biicou

1. How to resell at Biicou?

To resell your childcare equipment at Biicou it's child's play.
Simply go to the we buy back tab on the site (or click here ) and fill out the brief form that will appear on your screen. We advise you to be as precise as possible so that our team can, for example, already estimate the proper functioning of the wheels of your stroller, the condition of your deckchair, or even the fabric on your high chair.

2. In what condition do you take back childcare items?

We take back equipment in all types of conditions, whether the stroller is in perfect condition because it has never been used, or whether your baby carrier has been worn out over time.
If in doubt, fill out the form, we will get back to you with an estimate for the recovery. Because broken strollers can always be used as spare parts to refurbish another stroller.

3. Do you take back incomplete items?

Yes, incomplete objects will find a buyer at Biicou. If you only have the chassis of your Yoyo 2 6+, there is bound to be someone who owns the gimbal!

4. What types of equipment do you take back?

Here is the non-exhaustive list of equipment that we take back:

• strollers and accessories,
• car seats,
• high chairs,
• baby carriers,
• deckchairs,
• travel cots,
• bikes / balance bikes / scooters,
• changing tables
• musical instruments
• sports equipment (balls, etc.)

If in doubt about returning your item, fill out the form, we will get back to you with more details.

5. How do I entrust you with my childcare items?

Once the estimate has been made and validated, you can send us your equipment by Colissimo to our workshop at 46 rue Raymond Brosse 93430, in Villetaneuse.
You can also come and drop off your items directly in our brand new store located in the Cora shopping center at 1 Avenue du Président Georges Pompidou 95120, in Ermont.
We also carry out harvests in Paris and its inner suburbs, as well as in Lille. If you live in the area, do not hesitate to send us a message to set up an appointment for a home collection.

6. At what price are my childcare equipment purchased?

The price set for the repurchase of your equipment depends on numerous parameters: its condition upon resale, the brand, the model, its age, etc. Depending on our knowledge of the market
It is only by having all these cards in hand that we will be able to make a diagnosis and estimate the purchase price of your equipment.

7. Why not take over certain brands?

In order to ensure the best possible second life for all the items that pass through our workshop, we must make choices. Indeed, the first reason why we do not buy certain brands is a technical reason. A deckchair bought new at the first price is not very durable and therefore can hardly have a second life. The second reason is the price. Indeed, for products with high added value such as strollers, which ultimately have a repair cost in France significantly higher than the manufacturing cost in China, neither the parents nor Biicou would have been winners during the exchange.

8. How and when will I be paid?

After receipt of the equipment in our workshop, and verification of the correspondence between the photos received upstream and the product, you will receive payment by transfer within 7 working days.

9. Is it possible to resell on site in the Biicou store?

If you didn't know, you can also find us in our physical Biicou store, in the Cora shopping center at 1 Avenue du Président Georges Pompidou 95120, in Ermont .
To prepare for your visit to us, you can estimate the return of your stroller, high chair, changing table or any other item, in advance, using the form .

10. Do you take back baby clothes (onesies, linen, etc.)?

Biicou does not currently take back any infant clothing.

11. What happens if Biicou notices upon receipt the missing part or an appearance different from that declared?

You will receive a counter-offer, which you can accept or refuse, linked to the new estimate that the repair team will make after complete verification.

12. Why resell?

• That baby carrier that is lying around in your attic because the baby has grown up, that cozy that after purchase was not of much use to you, or that stroller that is ultimately far too large and does not fit in the trunk of the car all have one thing in common: that of having been manufactured, packaged and transported to reach you. These steps consume a lot of raw materials and have a huge impact on the environment. So ultimately reselling allows you to extend the life cycle of your stroller, which is a way of reducing the circulation of new products on the market and therefore ultimately overproduction.

• Selling allows you to make another family happy in search of equipment for the birth of their baby. Your dusty stroller is very valuable to others

• Even if you won't be able to resell your Yoyo pack 0+ at the price you bought it new for, it will still bring you more than leaving it in a corner of your home

• You also have to remember that storing all of this takes up a lot of space, and tires your eyes.

Buy from Biicou: Prices and products

1. Where do you deliver?

We deliver everywhere in France and also in Belgium! Whether you are in the center of Paris, in Lyon or in Brussels, you can now order your reconditioned second-hand stroller. You can also find us in our physical store in the Cora shopping center, at 1 Avenue du Président Georges Pompidou 95120, in Ermont. In our store you will find in addition to large reconditioned items, toys and games Made in France and reconditioned for children.

2. Is the price negotiable?

All our prices are studied and fixed in advance. Thus, and for reasons of uniformity and equality and simplicity, they are not negotiable.

 

3. How are prices calculated?

The price set depends on many parameters: its condition, the brand, the model, its age, its cost of repurchase, disinfection, and packaging. Finally, all the operations that we carry out on the stroller, for example, will have an effect on the price.

 

4. What do the crossed out prices on product pages mean?

The crossed out prices correspond to the price of the product when it was placed on the market by the brand

 

5. I can't find a product

If you cannot find a product, this means that we do not have it or no longer have it in stock. But come back to our site regularly, we have new strollers, new deckchairs and many other items every day.

Or follow us on Instagram, to be kept informed every week of restockings.

 

6. What does “perfect condition”, “very good condition” or “good condition” mean?

Perfect condition: Product that has generally not been used and has no visible defects

Very good condition: Product having already been used with some slight scratches or marks

Good condition: Product having already been used with notable signs of wear

For more information on the grades we offer .

 

7. How often is it posted online?

Every day, our small team is responsible for receiving, dusting and checking all new products that arrive. Once beautiful photos have been taken, new products are added, for you, to our site.

 

8. Are the items guaranteed?

All our items are guaranteed for 1 year.

 

9. Can we have additional photos of the products before purchase?

Our team makes sure to take photos of the items from every angle. If there is a defect, we also take photos of them in order to have a perfect representation of the product. If in doubt, we advise you to refer to the item condition and grades page here .

 

10. Is the device sold in its original packaging?

In the majority of cases, refurbished items are not sold in their original packaging, the box was thrown away by the family or is too damaged to be sent as is.

 

11. Can I reserve a product?

You can indeed reserve an item by contacting our customer service ( contact @biicou.com ) in order to discuss the subject

 

Repair at Biicou

1. What items do you repair?

Currently we only carry out repairs on strollers.

 

2. Why do you only repair strollers?

Strollers are the childcare items that get damaged the most (missing wheel, missing handlebar foam, etc.). So we decided to tackle this problem head on and save you from buying new products and making something new out of old.

However, if you have other childcare equipment that requires repair, please do not hesitate to send us a message, as we evaluate each situation on a case-by-case basis. If we end up with a lot of requests for the same type of item, we can see that there is real demand and open the repair to that category.

3. How to have your stroller repaired at Biicou?

To have your stroller repaired with Biicou, nothing could be simpler:

1. Go to the repair area under “I am having my stroller repaired”, or click here
2. Fill out the short form
3. You just have to wait a few hours to receive a response from our team with a quote by email

4. Do you do home repairs?

Yes, we carry out stroller repairs at home in the center of Paris and its surroundings (Paris and its inner suburbs).

 

5. Where do you repair strollers?

Our team repairs all strollers in its workshop in Villetaneuse. This is also where we package all of our equipment. We also repair strollers at home.

6. What types of problems do you repair on strollers?

We mainly repair wheel problems (replacement of a torn or too damaged wheel, unblocking, etc.), the brake and folding system which frequently block

 

7. I know how to repair my stroller, but I just need a replacement part, what can you do for me

Biicou, your official Bugaboo and Babyzen spare parts reseller, brings together new and original spare parts for your stroller for you. Find the new wheels here , and their locking buttons, as well as the handlebar foams and their adjustment clips here for models such as the Bee, the Chameleon, the Fox and many others.

 

8. Do you offer quotes?

In the event of an accident with your stroller, if it is broken by a third party for example, and you need to have the repairs reimbursed by your insurance, Biicou can send you a quote on request.

About refurbished equipment

1. How are strollers reconditioned?

When the strollers arrive in our workshop, they follow a well-established process:

Based on the photos and the description received in advance using our redemption form , our team sets up a verification checklist. We check and test the brakes, the fit of the handlebars, the wheels and their operation, the safety harness. Depending on the findings, we carry out repairs. We then separate the different parts of the stroller by gathering the fabrics for machine washing, and we use dry steam to clean the plastic parts. Once everything is dried, we move on to the reassembly and photography stage.

 

2. Where are the equipment reconditioned?

All childcare equipment offered is reconditioned by our team in our workshop located in Villetaneuse (93).

 

3. What products are used to clean strollers?

All our products are harmless both for children and the environment. And we use dry steam to clean products to reduce our water consumption.

 

4. What are the advantages of purchasing refurbished equipment?

The advantages of purchasing reconditioned equipment are multiple:

• the savings made : reconditioned items are less expensive than new products due to their age, their overall condition, the work carried out on the product compared to new products, etc.
• products verified and appraised and therefore safe during use : compared to second-hand items which are sold as is, reconditioned items are tested before being put on sale and repaired if necessary
• a much more secure purchase : on the second-hand market where individuals often face private individuals, you have here in front of you a team of professionals subject to legal obligations
• good for the planet : buying second hand allows you to avoid putting into service new products that already exist. Ultimately, if everyone bought second hand, manufacturers would be forced to reduce their production, because producing more would become useless. Which means less extraction of raw materials, fewer round trips of shipping containers and trucks, and therefore less energy used for transport.
• good for health : Who says new products, says presence of fresh volatile chemicals. These chemicals, which are carcinogenic for some, diffuse into the air and contaminate it. Thus, buying second-hand products manufactured a long time ago, already ventilated and used, allows you to have a reduced concentration of VOCs.

For more information on VOCs

• a visual condition : There are reconditioned products in perfect condition and others in less good condition, but these products will always be disinfected, cleaned which may not be the case on the second-hand market

5. Do you trace the equipment you recondition?

All our equipment (from strollers to deckchairs, including car seats) is identified upon entering our workshop by a code which is itself linked to each seller. So, in the event of an inspection, we have proof that our items have not been stolen.

 

6. What do you do with equipment that is too poor to be reconditioned?

Equipment in too poor condition, for example with irreparable damage, is dismantled and used as spare parts for other repairs.

Delivery, orders and payment

1. I have not received confirmation of my order. Is my order validated?

• In case you have not been charged:

The order has not been placed, you need to start the payment process again

• In case you have been charged:

Payment and order have been taken into account, no worries. The confirmation receipt has been sent to you but it probably takes a little time to arrive, or check your spam. If after a few days you still have not received a confirmation, contact our after-sales service at the email address contact@biicou.com

2. How do I track my order?

If you have a Biicou account, you can directly track the status of your order in the My Account tab.
If you do not have a Biicou account, you must enter the tracking number on Colissimo in order to track your order once the order leaves our workshop.

3. What are the delivery methods and times?

All orders are sent via Colissimo and take between 2 to 4 working days to arrive at their destination.

4. My order is a gift that I am going to give to a loved one, what can you do?

When placing the order, you have the option to make a special request. In the “Sweet words or special order instructions” box, you can write a little note that we will transcribe on a small card inside the package.

 

5. Do I necessarily have to create a Biicou account to order?

Creating an account is not required to order from us, but we recommend that you create one so that you can have all your purchase history.

 

6. Can I cancel/change my order?

When an order is placed and you have received the order form you cannot modify it. If you wish to cancel or modify your order, you can contact our after-sales service by email: contact@biicou.com

 

7. How do I know if my order has been received by Biicou?

After confirmation of your basket and payment, you will receive an order receipt by email.

 

8. What payment methods are accepted on Biicou?

Here are the payment methods that Biicou accepts online:

• CB
• Paypal
• Payment by Google: Google Pay, Apple Pay

 

9. Is my payment information secure?

To know if you can carry out secure transactions, the URL of the site you are on must begin with “https” and a padlock pictogram must be placed on the left side. The final -s in the acronym “https” means “secure”, so the data transfer protocol is encrypted and security is guaranteed. The old “http” version (without the final -s) did not allow the security of the site to be confirmed.

Fortunately, the Biicou.com site validates all of these criteria.

 

10. How much are the delivery costs?

From 75 euros of purchase, delivery costs drop to 0 euros (free). Otherwise for a purchase less than 75 euros the delivery costs are 5 euros total.

 

11. Unable to place my order: “payment refused” or “payment abandoned”?

If your payment has been refused, check that your bank account is funded, that you have not reached your limit and above all that your card allows you to pay online. If all of this is confirmed, wait a few minutes and then try again.

 

12. My package is late, stolen or lost, what can I do?

You can contact our after-sales service for any problem related to a delay, theft or loss of package at the following address: contact@biicou.com

 

13. What will I find in the package?

Here is what you will find in your package:

• Items purchased
• The instructions for use in paper version if it is a “perfect condition” product (excluding footmuffs and baby nests)
• A sheet that lists the operations carried out on each item

14. Do you offer gift cards?

Biicou offers gift cards for all budgets: from 50 euros to 700 euros!

Usable on our Biicou website, but also in our physical store in Ermont

So, to please a loved one, go here .

 

13. Which country(ies) do you deliver to?

Currently, we deliver throughout mainland France, as well as Belgium.

 

Returns and Refunds

1. After receiving my item it does not suit me. What solutions do you propose?

If the item received does not suit you, you have a right of withdrawal. You therefore have 14 days to change your mind.

 

2. I have a problem with my package (product received that does not correspond to that ordered, product broken on arrival, product forgotten, etc.)?

Unfortunately, this type of situation can happen even if it remains minimal. So for any problem, contact our after-sales service as quickly as possible at the following address contact@biicou.com so that we can take your request into consideration as quickly as possible.